Terms of service

Please read these Terms carefully. By using our Services, you agree to be bound by them and our Privacy Policy. If you do not agree, do not use the Services.

OVERVIEW

Welcome to Neo Route! The terms “we”, “us” and “our” refer to Neo Route. We operate this store and website, including related information, content, features, tools, products, and services (the “Services”). Neo Route is powered by Shopify.

These Terms of Service describe your rights and responsibilities. By using our Services, you agree to these Terms and our Privacy Policy.

SECTION 1 — ACCESS AND ACCOUNT

You represent that you are at least the age of majority in your jurisdiction and consent to minor dependents using the Services on devices you own or manage. Provide correct, current, and complete information. You are responsible for account security and all activity. You may not transfer or license your account to others.

SECTION 2 — OUR PRODUCTS

We strive for accuracy, but colors and appearance may differ by device settings. We do not warrant products or services will meet expectations exactly. Descriptions may change without notice; we may discontinue items or limit quantities by person, region, or jurisdiction.

SECTION 3 — ORDERS

Your order is an offer to purchase. We may accept or decline at our discretion; acceptance occurs upon our confirmation and payment processing. Cancellations may be unavailable after acceptance. If we do not accept, change, or cancel an order, we will attempt to notify you via your provided contact details. Purchases are subject to our Refund Policy. You confirm purchases are for personal or household use, not for resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions may change. The price charged is the price at checkout and in your confirmation email. Unless stated, prices exclude taxes, shipping, handling, customs, or import charges. Online prices may differ from other channels. Provide accurate payment and account info and update promptly. You represent your card is valid and authorized and charges will be honored and paid, including applicable taxes and fees.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control. Upon transfer to the carrier, title and risk of loss pass to you.

SECTION 6 — INTELLECTUAL PROPERTY

The Services and related content are owned by Neo Route, its affiliates, or licensors and are protected by law. Use is for personal, non-commercial purposes only. Except with written permission, you may not reproduce, distribute, modify, create derivative works, publicly display or perform, republish, download, store, or transmit materials from the Services. All rights not expressly granted are reserved. Neo Route trademarks belong to Neo Route; Shopify marks belong to Shopify; other marks belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

Third-party tools may be provided “as is” and “as available.” We do not control or endorse them and are not liable for their use. Use is at your own risk and subject to the providers’ terms. New features or resources may be added and are also subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may include third-party materials and links. We are not responsible for their content or accuracy. Access at your own risk and review their policies. Issues with third-party products or services must be directed to those third parties.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Neo Route is powered by Shopify, but purchases are between you and Neo Route. Shopify is not responsible for your sales or purchases with Neo Route. You expressly release Shopify and its affiliates from claims, damages, and liabilities related to your transactions with Neo Route.

SECTION 10 — PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy and may be processed in other countries to provide the Services. Some data may be subject to Shopify’s Privacy Policy.

SECTION 11 — FEEDBACK

By submitting feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it for any purpose. You represent you have the necessary rights, disclosed any compensation, and your feedback complies with these Terms.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

From time to time the Services may contain errors or omissions (including descriptions, pricing, shipping, availability). We may correct, update, or cancel orders if information is inaccurate at any time without notice (including after order submission).

SECTION 13 — PROHIBITED USES

Use the Services only for lawful purposes. You agree not to violate laws; infringe IP; harass or harm others; transmit misleading, unlawful, or malicious content; send spam; impersonate others; upload malware; collect personal data without consent; or interfere with security features. We may suspend or terminate access for violations.

SECTION 14 — TERMINATION

We may terminate these Terms or your access at any time, at our discretion, without notice. You remain liable for amounts due up to termination. Sections intended to survive will continue (including Intellectual Property, Feedback, Disclaimer, Liability, Indemnification, Severability, Waiver/Entire Agreement, Assignment, Governing Law, and Privacy).

SECTION 15 — DISCLAIMER OF WARRANTIES

Except as expressly stated by Neo Route, the Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted, timely, secure, or error-free use. Some jurisdictions may not allow certain disclaimers.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Neo Route and related parties (and Shopify’s) are not liable for indirect, incidental, special, consequential, punitive, or similar damages (including lost profits, revenue, savings, or data) arising from your use of the Services or products, even if advised of the possibility.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless Neo Route, Shopify, and related parties from losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, violation of law or rights of others, or use of the Services. We may control defense and settlement; you will reasonably cooperate.

SECTION 18 — SEVERABILITY

If any provision is unlawful or unenforceable, it shall be enforced to the maximum extent permitted; the remainder continues in effect.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right is not a waiver. These Terms and posted policies constitute the entire agreement between you and us, superseding prior communications. Ambiguities are not construed against the drafting party.

SECTION 20 — ASSIGNMENT

You may not assign or transfer these Terms without our prior written consent; any attempt is void. We may assign or delegate without consent.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws and courts in the jurisdiction where Neo Route is headquartered. You consent to venue and personal jurisdiction there.

SECTION 22 — HEADINGS

Headings are for convenience only and do not limit these Terms.

SECTION 23 — CHANGES TO TERMS

You can review the most current version on this page. We may update by posting changes. We will notify you of material changes as required by law; continued use constitutes acceptance.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms: info@neo-route.com

Neo Route Limited
Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong

Last updated: October 2025