Shipping policy
We’re proud to offer free worldwide shipping on all orders. Every package is carefully packed, tracked, and delivered to your door.
Processing Time
All orders are processed within 24 hours after payment confirmation. Orders placed after 12:00 PM (local warehouse time) begin processing the next business day. We do not process or ship on weekends or major holidays.
Estimated Delivery Times
- North America (US & Canada): 5–12 business days
- UK, EU: 5–8 business days
- Australia & New Zealand: 5–10 business days
- Rest of World: 8–25 business days
Delivery times are estimates and may vary by location and customs processing.
Order Tracking
When your order ships, you’ll receive an email with a tracking link. Tracking updates may take a few days to appear as the parcel moves through international logistics systems.
Address Changes or Cancellations
If your order hasn’t been dispatched, we’ll do our best to update your address or cancel upon request. Contact info@neo-route.com as soon as possible with your order number and updated information.
PO Boxes & Remote Areas
Deliveries to PO Boxes, APO/FPO, and remote areas are supported where possible. If your address cannot be reached by standard carriers, we will contact you with an alternative option.
International Orders, Duties & Taxes
All international orders ship free. Local customs duties or VAT may apply upon arrival and are the customer’s responsibility.
Delays & Peak Seasons
During holidays, high-demand periods, or unforeseen logistics disruptions, shipping times may be longer than usual. Thank you for your patience.
Lost, Stolen, or Damaged Packages
If tracking shows “delivered” but you haven’t received your package, check with neighbors or your local post office. If still missing, email info@neo-route.com within 7 days of the delivery date. For damaged items, include clear photos of the packaging and product.
Multiple Shipments
Your order may be split into multiple packages depending on item availability. You will receive separate tracking numbers for each shipment. All shipments are covered by our free shipping policy.
Need help?
Our support team responds within 1–2 business days.
Email: info@neo-route.com
This policy applies to purchases made on neo-route.com.
Last updated: October 2025.